Yeah, I understand. I was certainly expecting them to send you the operating system files to restore them so you can transfer them back onto your GPS, but it looks like they're saying they have to restore them instead. No access to the OS without removing the case and exchanging an EEprom in it. I certainly prefer the SD cards over the built in memory for that very reason.
However....your statement here --
My garmin nuvi 1340 is taking 20 minutes or more to find maps
When the 1340 runs by itself, on rebooting,the screen disappears and I have to restart it. There is no flashing light.It sounds as though the GPS operating system partially loads and freezes. It does not load fast
But can you GET to a point in time that it loads, and you can connect it to Garmin Express and load one of your Backup files?
That is what I was initially hoping you could do with your GPS. Reload the operating system without having to send it to Garmin.
Personally, I don't trust the Garmin customer service or any other helpline because they read from a book of answers and follow the corporate procedures. If the engineers were smart, they had to download the operating system to backup files.
They had to have a Restore to Factory setting to clear out any corrupted files.
But you checked that, and you could never get your GPS to recover long enough to get it to connect to Garmin Express and reload the OS. Correct?
Before I buy a new unit....I'd want to try my best to access the Backup files.