How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18115
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

I bought a Panasonic ES-RT53 electric shaver

Customer Question

I bought a Panasonic ES-RT53 electric shaver from Argos on 4/12/2012. I am disappointed that I'm now only getting 2 full shaves & it goes off during the 3rd shave, so needs recharging. In addition, the LCD panel will not read less than 60%. I seem to taking a longer time to shave, but the handbook states that the inner blades should not require replacement until used for 2 years, whereas I'm still in the 1st year! Another lesser point is that the cleaning brush has worn right down, but I can't locate a retailer who sells them. Where can I obtain one, please? Could it be that my shaver is below par and therefore needs replacing under guarantee, as it is under a year old? Yours truly, XXXXX XXXXX

Submitted: 4 years ago.
Category: Electronics
Expert:  Pete replied 4 years ago.

Hello Patrick,

Welcome to JustAnswer!

I am Pete, and I'll be happy to answer your question.

 

As the shaver is under a year old, it should be replaced under warranty, as the battery should definitely last for more than 2 shaves. You should get 45 minutes usage after 1 hour of charging.

You can return the shaver to the retailer (Argos) who will then take it up with the manufacturer (Panasonic).