model number KDL- 26EX32o
thankyou so much
We have been through all the settings on the TV and despite it saying internet is ready it simply doesn't show up.
we have never had internet. Its my parents Tv and I am home so trying to help them.
don't think it displays a router name. We have to tap in my dads wifi password code.
it only gives options:
server display settings
no where does it say easy or auto set up
and then do what please?
WPS ( push button )
WPS ( PIN)
we have tried all these …...
what do you recommend please?
says connecting to the wireless network.
we have tried doing this already….didnt work last time..
it says WPS router not found
press return to go back
wps button is on my dads computer. I pressed it when it was asked for. I had two minutes to do it.
What do i do now please?
connect Ethernet wire from router to???
we don't have this wire.
when we get to inputting the WPA key how do we get it to register please?
we have a red button A/a
or I can click the RETURN button
the router for WPS button is on my dads desk next to his computer
we did that …..
here is what is says now …..how do I post you a photo….
Netowrk set-up is complete.
The Tv has successfully connected to the network
wireless device on tv found
Local access ok
internet access ok
it says its connected but it isn't. Sorry but that is the problem.
I gave a photo….how do i send you it?
when we go into internet browse
access the internet from the tv it just goes to home page and nothing shows up.
or it goes onto the sony web page
please explain which file sharing site. I don't want to post it just anywhere. Can I email it to you directly.
we can view sony web page but with difficulty. I tried to got onto its support page and couldn't.
what do you mean please. You want me to turn the tv off?
ok turning tv off …...
are you waiting please?
its the same but we have you tubed it and it is saying that we could input a pin code into a browser window.
What browser address would we use please?
Also which code do we use.Is it the wireless key or admin password?
i did you tube on my laptop….
aim sitting next to the tv.
we are now trying to do Wireless network set up.
Please enter the below PIN code to your wireless router. Within 2 minutes, select start to continue.
It gives a pin number which keeps changing.
we have no idea how to put this into a router and also this shouldn't need doing.
We have the passcode for everything but its just not working.
The tv is hardly on until the evening so not sure what the off option could do.
thankyou for patience. Really do want to sort this out.
done that within two minutes. Router flashed blue light.
its says WPS router not found
press return to go back.
what shall i do please?
sorry don't understand.
WE press the WPS button on the router.
i don't know what to do now.
it says WPS router not found.
i mentioned pushing the WPS button ages ago.
we have tried all that.
it would be good to know that we just press the button for a second or so.
the WPS router not found. Press RETURN to go back.
what shall i do know please?
it also seems that when we input the code there isn't an option to enter it.
The enter button is for putting in numbers and letters.
The only option is to press return and this takes us back to a page we had already been at asking for the code….
we just go round in circles.
don't want to go on to another browser.
i will email the pics to experts@
i am just trying to do something else and then i will get the images over to you.
sending pics now to expert @ etc
we have two bar signal strength ….could this be the reason?
8 meters away
we can't have a wire crossing from two rooms.
It shouldn't be the reason that internet doesn't work on tv.
we can't move router.
Its really quite near.
I can get internet anywhere in the house on my laptop.
what shall i do now?
I realise its not your fault but I am exhausted trying to sort this. its taken hours. I do find this site quite difficult as its not possible to send you a message between your replies.
ok we will try that.
Do we keep it on the lan setting then?
is it poss to get an email transcript of this incase i need to check back in again or contact sony direct please?
ok thankyou for your time today.