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Michael Hannigan
Michael Hannigan, Engineer
Category: Electronics
Satisfied Customers: 11834
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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MyHero5.1Has a cartridge carriage jam at the left side code

Resolved Question:

MyHero5.1Has a cartridge carriage jam at the left side code 3527. Printer No. is NS16353.There does not appear to be any obstruction?
Submitted: 3 years ago.
Category: Electronics
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Does the print head move at all?
Can you reach it yourself?
.
Customer: replied 3 years ago.

I cannot access, it being under the cover. it sounds as if it tries to move
but then comes back to the fault message 'Carriage Jammed'.

Expert:  replied 3 years ago.
Hello. My name is Michael. I can help you with your question. Please try the following:

  1. Lift the printer access door, then remove the ink cartridges from the printhead.
    NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions. Otherwise do the following:
    1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
    2. Go to KODAK All-in-One Printer Downloads and Drivers, select your printer from the All-in-One Printers pull-down list, and download and install the latest firmware version for your printer. Follow the on-screen instructions.
    3. After you upgrade the firmware, press Home on the printer control panel.
    4. Select Maintenance, then press OK.
    5. Select Install Ink Cartridges, then press OK.
    6. Follow the instructions on the control panel LCD.
    7. Go to the next step.
  2. Insert the black ink cartridge into the printhead, then press down firmly until you hear it click into position.
  3. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
  4. Close the printer access door.
  5. Press OK to clear the error.
  6. Make a print.
If this doesn't correct the problem, there is one last thing you can try. Slide a piece of card stock or similar paper through the paper path in the direction it would normally feed (with the printer off). After doing that, turn the printer over and give it a little shake. Return the printer to it's normal position, turn it on and try again. Sometimes there is dust or a very small piece of paper blocking a sensor and this problem will correct that situation.

If none of the above works to resolve the problem, the printer should be serviced or replaced.

Please let me know if you have any questions.

Mike
Michael Hannigan, Engineer
Category: Electronics
Satisfied Customers: 11834
Experience: 20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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