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carlday1
carlday1, Engineer
Category: Electronics
Satisfied Customers: 307
Experience:  Self Employed Electronic Engineer
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I have a tab 2, 10.1 and when I turn it on its starts up but

Customer Question

I have a tab 2, 10.1 and when I turn it on its starts up but locks on samsung screen with samsung word in blue only. Nothing else works! Any ideas please?

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Submitted: 3 years ago.
Category: Electronics
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi

carlday1 :

Thank you for using just answer my name is Carl and I will help with your question

JACUSTOMER-xedt8266- :

Hi,

JACUSTOMER-xedt8266- :

My name is tony. What can I do?

carlday1 :

Hi Tony,

Please could you turn the tablet off then try this press volume up and power button at the same time. Release when you see Samsung's logo. You will get a highlighted menu that you navigate with volume buttons and accept with power button. Scroll down to wipe cache partition, and press the power button. Takes a few seconds, then press power button to reboot system. See if that helps.

It make take a few attempts to get into the recovery menu

JACUSTOMER-xedt8266- :

I cant get it to turn off now!

carlday1 :

Try holding the power button for 10 to 12 secs

JACUSTOMER-xedt8266- :

Done that and I now on a screen with android symbol and it says downloading.... do not turn off target wiyh odin mode in red in top left corner with product name etc underneath in white.

carlday1 :

You will have to hold the power button and try again, I don't know why it has gone into odin mode.

JACUSTOMER-xedt8266- :

Wiped cache and rebooted but no change sorry.

carlday1 :

The only other thing to try is a factory reset it is likely to fix the issue (unless it is a hardware fault) but you will lose all the data stored on the device. If you have enabled syncing to google you might get some information back when you sign back in after the restore.

JACUSTOMER-xedt8266- :

I done that and still no change. Does this mean its broken?

carlday1 :

Did you try a factory reset?

JACUSTOMER-xedt8266- :

Yes just done but after rebooting it is still the same blue and white flashing samsung logo

carlday1 :

There is another thing to try and that is firmware recovery using the samsung kies software it will take about 30mins to complete. Do you have the kies software on your computer and a usb lead?

JACUSTOMER-xedt8266- :

What is kies software as dont recall seeing it

carlday1 :

sorry for delay had problems getting back into chat

carlday1 :

You can download kies from here

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

It is Samsung management and backup software

JACUSTOMER-xedt8266- :

Plugged in tab to laptop but it says device driver not successfully instalked and tobcondult device manufacturer for assistance.

carlday1 :

Did you install the kies software first?

JACUSTOMER-xedt8266- :

Just downloading to my laptop. Not happening quick

carlday1 :

ok

JACUSTOMER-xedt8266- :

I connect tablet but it says it cant install drivers. This is becoming a nightmare!

carlday1 :

can you put the tablet into the recovery mode and see if it installs the drivers

JACUSTOMER-xedt8266- :

My laptop now seems to bevmessing mr around. I cant get on the internet. I think im going to have to get the tablet into a shop as this feels like its beyond me. Thank you for your help but its now affecting the function of my laptop as pop ups now seem to be coming thick and fast now I havevtridd but failed to downliad kies

carlday1 :

Hi,

I am sorry to hear you are having problems. I might be able to suggest somewhere for you to take it if you need me too.

Carl

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