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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 491
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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I have a Ferguson F10500PVR DTR. The programme guide is empty.

Customer Question

I have a Ferguson F10500PVR DTR. The programme guide is empty. The instruction manual says to keep the DTR plugged in overnight. I have always done this. I noticed on Saturday that there was nothing in the guide after Wednesday but thought it would right itself. No such luck. The help line in the manual refers me to Comet which is no help!
Can you advise>
Submitted: 4 years ago.
Category: Electronics
Expert:  Richard Hill replied 4 years ago.
Hi,

Try re-tuning the box to see if that brings the guide back.

If not I'll investigate further.

Best Regards,

Richard
Customer: replied 4 years ago.

re-tuning has not worked.


 


tricia

Expert:  Richard Hill replied 4 years ago.
Hi Tricia,

Apologies for the delay in replying.

I have found the following information which talks about how to re-instate the guide (EPG). The important thing it mentions is that you need to clear the channel list before retuning which it explains how to do:

http://www.ukfree.tv/helpme.php?faqid=1107051116

Let me know if that helps, if not I'll investigate further.

Best Regards,

Richard
Customer: replied 4 years ago.

No success I'm afraid. When I reboot, the info comes up but disappears spontaneously after a few seconds or when I choose a channel.


Tricia

Expert:  Richard Hill replied 4 years ago.
Hi Tricia,

Sorry, but I've exhausted my ideas and research on this problem, so I'll opt out so that another expert can try to help you.

Best Regards,

Richard
Customer: replied 4 years ago.

Thank you so much for trying to help. Much appreciated.


It may be that there is no solution and it needs to be replaced.


Tricia

Expert:  Richard Hill replied 4 years ago.
Hi Tricia,

Yes, unfortunately I tried to research this but there doesn't seem to be any useful information available on the web or from Ferguson that I could find.

Best Regards,

Richard
Customer: replied 3 years ago.

Thanks for trying anyway.

Expert:  Richard Hill replied 3 years ago.
Thanks Tricia.

All the best,

Richard