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Hello Richard! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Did you download / install the Samsung Smart Switch app from Play Store on both devices? https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=enIf it does not work, you can just download / install the Smart Switch app on the computer:http://www.samsung.com/us/smart-switch/, then use the computer to transfer from the old to the new device.Please let me know if there is still any issue. Thank you,
HOW DO I TRANsFER from laptop to new?
YES BUT still does not work