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Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37451
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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i have just bought the s4 galaxy i want to transfer my contacts

Customer Question

i have just bought the s4 galaxy i want to transfer my contacts from galaxy tab 2 to the s4 i douwnloaded smartswitch on my new phone but having difficulty downloading the app on the tab
Submitted: 3 years ago.
Category: Electronics
Expert:  Viet - Technician replied 3 years ago.

Hello Richard! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Did you download / install the Samsung Smart Switch app from Play Store on both devices?
https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en

If it does not work, you can just download / install the Smart Switch app on the computer:
http://www.samsung.com/us/smart-switch/

, then use the computer to transfer from the old to the new device.

Please let me know if there is still any issue. Thank you,

Customer: replied 3 years ago.

HOW DO I TRANsFER from laptop to new?

Expert:  Viet - Technician replied 3 years ago.
Did you download and install the smart-switch software on the computer yet, then open it, and use the smart-switch program on the computer?

http://www.samsung.com/us/smart-switch/

Also, at the above website, there is a video tutorial. Thank you
Customer: replied 3 years ago.

YES BUT still does not work

Expert:  Viet - Technician replied 3 years ago.
I'm sorry, when you watch the video tutorial on the website I've provided you, were you able to follow it? Is there any error or message? Are you stuck at any step?

Also, can you tell me what happens when you open the smart switch app on both the phones?

Thank you.