Is one of the remote control's buttons stuck down?
In any event try removing the batteries from the remote and see if the TV can then be controlled with the TV buttons
tv CAN be controlled with buttons on set - but vol still decreases to zero automatically
Sorry, yes meant volume buttons rather than general control
In other words you're turning it up and the remote is turning it down
can raise vol via button on set when first switched on, then ............. as described
NO, the set itself reduces sound to nil whether vol initially turned up or not. Cannot increase vol or change channels or do anything at all with remote ; can only lift vol on tv button
You can reset to factory defaults (will need to re-tune) by holding down the EXT button, but not sure if that is going to work if remote is not operating
"obviously" switched to 2 new batteries from unopened pack yesterday.
Cannot hold down exit button!
well. I can but nothing happens!
I've not come across this specific issue, but these sets do suffer with faulty capacitors
I think you'll need a technician to take a look at it.
I wouldn't even think about trying to establish that myself and, as it's wall-mounted, the back will not be easy to remove. Round here companies want £100 just to send 'someone'. No guarantees, no refunds! What do you suggest as next step?
You could contact Samsung UK and see if they can recommend someone
OK. Thanks anyway. Sorry to say: don't think that's £22 well spent :(
Is it still covered under warranty or insurance?
Unfortunately not. Mfrs warranty just 1 yr; bought from Comet 12/1/09.
Pity, sorry can't be of more help on this occasion.
All the best, Richard