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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9768
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Good afternoon, I have an OKI MB470 and have today installed

Customer Question

Good afternoon, I have an OKI MB470 and have today installed a new toner. However it is saying Toner not installed and will not allow me to print anything. I have taken it out many times to check everything, turned the machine on and off but still it states that the toner is not installed! What can I do please?
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.

Randy :

Hi,
My name is Randy, I will assist you with your OKI MB470.
When you installed the Toner and removed the wrapping material, did you peel off the adhesive tape from the underside of the cartridge?

JACUSTOMER-fyazhclw- :

Yes completely,

JACUSTOMER-fyazhclw- :

Randy, I had to leave for an appointment. I shall continue tomorrow if that's alright with you?

Randy :

yes, that will be good. Just let me know when you are ready.

JACUSTOMER-fyazhclw- :

Thank you but I have now found out from OKI that the toner was probably faulty and they are sending another to see!

Randy :

Thats great!

Randy :

That's great!

Please let me know if you need any other assistance.
Thank you very much!

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