How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eng. Andres Your Own Question

Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
54002000
Type Your Electronics Question Here...
Eng. Andres is online now

Samsung S4 with ICRSS pro installed when I try to log in it

Customer Question

Samsung S4 with ICRSS pro installed when I try to log in it states version not right login failed this has been working correctly for past months it appears it was updated this week which caused the problem icrealtime check log in details and were correct any help
Submitted: 2 years ago.
Category: Electronics
Expert:  carlday1 replied 2 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is XXXXX XXXXX I will help with your question.

I have looked and it seems the program was updated on the 17th December is this when the problems started?

If the problems started after update the only thing I would suggest doing is trying to clear the programs cache incase it has some old information hanging around from the old program.

Have you tried contacting the devoloper about the software

To clear the cache

From the home screen, tap Apps.



  1. Scroll to and tap Settings.

  2. Tap More.

  3. Tap Application manager.

  4. Swipe left to view the Alltab.

  5. Scroll to and tap the preferred application.

  6. Tap Clear cache.

  7. You've now cleared the application cache.

JACUSTOMER-3z73o71y- :

no joy

carlday1 :

Could you check and see what android os you have?

JACUSTOMER-3z73o71y- :

galaxy S4 Gt-19505 android version4.2.2 baseband version 19505xxubmea

carlday1 :

I have been doing some research and there is no reason why the app should not be working with your phone software. Have you check to make sure there is no update available for your s4 firmware

JACUSTOMER-3z73o71y- :

I think the problem is with ICRSS Pro app which they have updated my phone was on auto update that is what caused the problem

carlday1 :

I agree I think the problem is with the app itself.

The support site for the app is here I would contact the devoloper and see if they can help.

http://icrealtime.com/support/supportindex.asp

I will have a look and see if I can find a way to install the old version

JACUSTOMER-3z73o71y- :

ok

JACUSTOMER-3z73o71y- :

no help so far

carlday1 :

Sorry I am still looking to find a way to install an old verision but at present it does not seem like it can be possible.

carlday1 :

I am unable to find a way to install an old verision of the software. Have you checked your dvr to make sure it does not need an update to match the viewing software on your s4.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Last | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    591
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    384
    I have been repairing electronic gear since 1993 as a qualified Sony tech.
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions