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Carl L
Carl L, Technician
Category: Electronics
Satisfied Customers: 4058
Experience:  13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
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I am having trouble installing printer it keeps failing to

Customer Question

I am having trouble installing printer it keeps failing to connect
Submitted: 3 years ago.
Category: Electronics
Expert:  Carl L replied 3 years ago.
Hi and welcome to Just Answer, a Question and Answer Company. My name is XXXXX XXXXX I will be assisting you today.

What is the model number of the Printer and which version of Windows are you using?
Customer: replied 3 years ago.


HP photosmart 5510

Customer: replied 3 years ago.


Office windows 2010

Customer: replied 3 years ago.


windows8

Expert:  Carl L replied 3 years ago.
Hi Denis,

Are you using the disk to install the device drivers?

Also, is this a wireless setup or are you using a usb cable?
Customer: replied 3 years ago.

wireless setup

Expert:  Carl L replied 3 years ago.
How about the installation method used? i.e. disk, download, etc.
Customer: replied 3 years ago.

I am away on holiday now really needed issue fixed yesterday, so I could print off boarding pass, never mind have a great x mas

Expert:  Carl L replied 3 years ago.
Sorry that we couldn't get it fixed in time. Hope you have a great holiday.