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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a samsung smart TV (AA59-00543A) and the picture jumps.

Customer Question

I have a samsung smart TV (AA59-00543A) and the picture jumps. It is connected to a Sky dish but the signal seems ok and I ahve checked all the connections. How can I correct this? I have run a software update and it says no software update available?
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get the complete model number written on back or side of TV?
- Have you tried DVD or Bluray player on this TV for picture check?

Thanks.
Customer: replied 2 years ago.

Hi Shahid


 


It is a46inch Samsung UE46D7000 HD LED3D. Not tried a dvd - will do now....


 


Thanks


 


Melissa

Expert:  Shahid replied 2 years ago.
Thanks Melissa for the reply.

Please post back how DVD picture appears on TV.

Customer: replied 2 years ago.

Hi Shahid


 


Sorry for the delay I will try this later then post back ! Running around doing Xmas shopping at the moment !


 


Melissa


 

Expert:  Shahid replied 2 years ago.
No problem, take your time.

Happy Christmas!

Customer: replied 2 years ago.

Hi Shahid


 


Happy New Year !


 


DVD not affected.


 


Thanks


 


Melissa

Expert:  Shahid replied 2 years ago.
Hi Melissa,

Happy new year!

So TV shows normal picture when playback DVD, is this correct?

- Have you tried to reboot Sky box that might help us?

Thanks.

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