Hi,My name isXXXXX will assist you.I am sorry to hear that happened.
This means that you are on the Recovery System. You might have accidentally Pressed the buttons for you to get there. There should be an option that says reboot system now. (if you can remove the battery you can do that as well) Turn it back on and from there your phone should start normally. You can do a master reset on the recovery menu. Master reset on that screen would erase all of the data in your phone.
I have tried that and no result. I have just removed the battery and put it back in now there are a number of apps in blue one says reboot system now how do I do this
I have done as you asked and it just comes back to reboot system now. I want to get this sorted out as soon as possible. this is a new phone and iam very disappointed with it
I am sorry to say but I have done all these instructions and I am getting back to reboot again. I am sorry but I am going to send this phone back to the factory. I am very disappointed with this phone.i hope I will not be charged for this as I did not get a result