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Freddy M.
Freddy M., Technician
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Experience:  Years of experience
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Hello Electronics Wizard, My Kodak all-in-one Office Hero

Customer Question

Hello Electronics Wizard,
My Kodak all-in-one Office Hero 6.1 printer has developed a 'print-head carriage jam' which the Kodak help centre tells me is not fixable and therefore I need to get a new printer...!! Even if it is out of warranty, it's only 16 months old and has been working really well up to now...I'm willing to have a go at replacing the print head carriage and have found you can buy new print-head carriages on Amazon.
There are instructions for the process of replacement on the Kodak Support website too, which all feels promising....BUT BUT BUT... all the instructions start from the premise that you are able to return the print-head carriage to the centre of the machine for access to get it out...
However, on my machine....despite trying every combination possible, it hasn't and it won't...just stays obstinately stuck to the left hand side of the machine and if unplugged and replugged, chugs away as if it was switching on, then up comes the same 'print-head carriage jam' message (Error 3527) so, if you wanted to scan or fax, for example, not involving printing, you can do nothing. Is this the extreme of 'built-in obsolescence' ?? If not, how can I get the print-head carriage to move to a place where I can extricate it in order to replace it ? Here's the link to the relevant page on the Kodak Support website: http://support.en.kodak.co.uk/app/answers/detail/a_id/31539/selected/true
Many thanks for reading this,
Tag
Submitted: 2 years ago.
Category: Electronics
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Turn the machine off and unplug it.

Then by hand move the print head (cradle) by hand.
It should move freely, if it does not the cradle itself is damage which is what holds the print head in this machine.

Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.

Remove and reinsert the print head.
This is in case it was not seated properly causing the jam.

Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and recalibrate it.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.

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