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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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samsung galaxy ace - purchased 6 months ago on pay and go not

Customer Question

samsung galaxy ace - purchased 6 months ago on pay and go

not able to connect to the internet or send and receive emails, tried removing the battery and rebooting

tested in store EE shop ORANGE -advised the phone needs to be reset / reset code

hope you can help

Thank you
Submitted: 3 years ago.
Category: Electronics
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


Were you able to connect to the wifi before?

If we reset your phone all data from internal memory will be deleted (but, if there is a hardware issue/defective phone this procedure will not be of any help). Will that be ok for you?

Regards,
Todd