Hi Anita,My name isXXXXX will assist you.I am sorry to hear that you are having this issue.Try this first please>
1.Hold the power button down for about 15 seconds to make sure the device is off.
2.Hold down the home button and power the device on while keeping it held down. This should force a factory reset.
hi randy my e reader is turned off at the moment all i have on screen is 5 small black squares