My name isXXXXX will assist you.I am sorry to hear that you are having this issue.Please try this, reset your system cache >to do this go to Xbox Home Icon> System > Storage > Highlight the Device > Press Y > Clear System Cache -> Then restart your console. Then try the DVD. .Please let me know if this does not work and we will continue troubleshooting this issue.
highlight device? which device?
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we tried that. it comes up "please reinsert memory unit"
Note To make changes to your profile, see How to view and edit your gamer profile in Games for Windows LIVE.
Note After you've copied or moved the content from your console to a storage device, it's okay to repeat this step but instead select Delete to delete the content.