Hello. My name is Michelle and I will be assisting you today.
let me know when you are ready to chat.
Is the printer connected to the computer via usb cable?
The printer is connected to the keyboard. It has printed six copies but after that the red light appears.
The printer is connected to the keyboard?
i am sorry which keyboard is it connected to.
The apple keyboard I use with the apple mac computer.
i understand now
open the printer remove the toner cartridges
turn off the printer power and wait for 2 mins
reinstall the toner close the cover and make sure papers are in the tray and the tray is closed fine.
I've removed the cartridge and the printer is still switched on.
turn off the printer
you will have to reboot your computer one time
I'll now wait the two minutes.
what do I do to reboot the computer ? Do I switch the printer on first ?
no not now after you restart you computer open justanswer email to reconnect to this chat.
after the computer restart then you turn on the printer
The red light is still on the printer.
after turning on?
did you install the toner cartridges
any error on the printer lcd
what does printer icd mean ?
does this printer has an lcd screen?
Its a samsung ml1860 model. The red light papers on the very small control panel on the right of the machine. The red light appears at the top of this panel.
next to the red light what is printed on it
or it has a paper symbol
let me check the manual give me a minute
Two small arrowheads and a small triangle with a '1' or exclamation mark (!) in it.
Check these followings
the error light blinks due to these situations.
The cover is opened. Close the cover.
• There is no paper in the tray.Load paper in the tray.
• The machine has stopped due to a major error.
• Your system has some problems.
If this problem occurs, contact a service representative.
• A toner cartridge has almost reached its estimated cartridge life
Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, media type, and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. It is recommended to replace the toner cartridge
This if for a Red light on situation.
and if the red light is blinking check these steps
Toner cartridge was replaced a few days ago.
A minor error has occurred and the machine is waiting for the error to be cleared. When the problem is cleared, the machine resumes printing. • A small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner.• The machine is printing in manual feed mode or in manual duplex mode. • The machine is canceling a print job.
unplug the power cable from the printer and let it sit for few mins without the power attached.
Unplugged the machine and will let it sit for a few minutess
Switched it back on and the red light appears.
do you have the old toner cartridges
remove the toner cartridges and shake it a bit and insert it back
Would the new cartridge be at fault ?
is the new cartridge genuine are you using the generic refilled ones?
Shook the cartridge and replaced it. Red light still on.
i think the toner is bad the printer is not accepting it. Toners have a built in chip which goes bad and you can get a replacement toner.
Is that the reason why the printer will not work ?
that is correct.
I need to get back to the seller of the cartridges and see what they say.
they should replace it.
Can I get back to you to tell you know things are turning out.? It may take a little time.
yes you can all you have to do is open justanswer email click on the green button view my answer and the chat will again reopen
you can post me a reply if you have any.
Thank you. I'll let you know how things turn out.