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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you able to go to App Store on the iPod?Can you go to Settings icon on the iPod, then General, then About, then let me know the Version?What's the model of your iPod?http://support.apple.com/kb/ht1353Edit: Please let me know if you still need help with this. Please reply at the box below. Thank you,