Hi there, I am Michelle, and i am a licensed printer professional, i see you are asking about Epson printer, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.
let me know when you are available then we can start the troubleshooting.
my apology about the delay.
are you ready to chat now
I believe that you are aware if there is any hardware found to to failing or its bad then the problem will remain the same and we cannot fix a hardware problem till the faulty part is identified and then replace or repair
I think it is only a cleaning problem but cannot understand the online procedure as it will not bring up the suggested moves. To clarify the model in question is an Epson SX 205 Model C351D.
The print head nozzles may be clogged. From the Utility section found in the Epson printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check should be performed as a cycle.
After printing a nozzle check, examine the printed dot pattern to see if there is any improvement. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to four cycles if necessary.
If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. You can also turn the printer off and wait overnight this allows any dried ink to soften-and then try cleaning the print head again.Try replacing the ink cartridges, if nothing helps, your printer may require service and you should contact
3. Use the up and down arrow keys to choose program 3: Printing a Nozzle pattern
4. Press OK
5. A test page/nozzle pattern will be printed
After the nozzle pattern is printed examine the colured lines for breaks. If breaks do appear carry out the head cleaning operation.
How do I get into the Epson printer driver. I am not computer orientated and need one by one steps?
you can download the driver from this link for your printer
Click here to download driver
Asumably this printer driver is in the box that holds the printer cartridges but this is half covered in the machine and cannot be accessed. How do I expose it for access?
no that is called print head which holds the cartridges, printer driver is the software which drives the print to print from different applications from your computer.
OK but where is it
when you open the printer cover the printer head will slide at the center to the cartridge change position
do you have the user manual
click here to download the printer manual
No mine doesn`t it stays hidden and I do not have a manual. The only time the printer head is accessible is when it calls for replacement cartridges.
open the top cover and then press the stop button
the printer head craddle will move to the cartridge change position
check this video
The stop button does not move the printer head, nothing moves and there are no sounds of it working. Maybe the SX205 is different. Unfortunately our computer does not like videos and only downloads one or two frames at at time.
check the power cable and make sure the printer is powered o.
Yes it is on and lit up with No1 ready to print
you have windows 7, vista or xp on the computer
I believe it`s VISTA
if you want i can do the head cleaning and check the printer driver software as well using remote access.
however remote access is an additions service to your existing plan.
So you mean I would have to pay more and you cannot tell me how to do it manually.
that is what i am trying to do and make it as simple to understand and follow the steps on your computer to run the print head cleaning steps
I appreciate your efforts but can this be done within the £22 I have already paid
sure no problem i will not charge you for remote access
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
Issue resolved/fixed in remote access.
I have fixed the printer problem using remote access. Please provide a rating by clicking on the smiley below.
No more questions
The service I received was excellent