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Richard Hill
Richard Hill, Customer Service
Category: Electronics
Satisfied Customers: 408
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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unable to communicate via laptop to my garmin sat nav

Customer Question

unable to communicate via laptop to my garmin sat nav
Submitted: 3 years ago.
Category: Electronics
Expert:  Richard Hill replied 3 years ago.
Hi,

In order for your Garmin Sat Nav to communicate with your laptop you should first install Garmin Express, full details here:

http://support.garmin.com/support/searchSupport/case.faces?caseId={9d0c96c0-4495-11e2-e8a7-000000000000}

Best Regards,

Richard

Customer: replied 3 years ago.

Have already installed Garmin Express but still unable to communicate with the sat nav device.

Expert:  Richard Hill replied 3 years ago.
Hi Michael,

Which Garmin model is it please?

Have you tried rebooting your PC since installing Garmin Express?

When you plug it into the USB port does it show as connected on the PC?

Best Regards,

Richard
Customer: replied 3 years ago.

Hi Richard


 


nuvi 3490


 


Have rebooted several times to no avail.


 


It shows the sat screen display of device connected to laptop.


 


It doesn't appear to be properly connected.


 


Regards,


 


Mick

Expert:  Richard Hill replied 3 years ago.
Hi Michael,

There a number of steps to try which are explained in this Garmin article:

http://support.garmin.com/support/searchSupport/case.faces?supportPage=nuvi%203490&caseId={7c0d7580-0494-11dc-e004-000000000000}&locale=en_GB

Best Regards,

Richard