Try holding down the power and volume Down button for an extended period of time.
Somthing happened, I now have a picture of the android with its door open and laying on its back
Until you see an Android robot and the word Start on the screen
Wait for some time till the phone boots up
You have to press the start on the right corner.
touching start has no effect
have the google colurs swurling but prior to that it flashed white. still swurling
Wait for two three minutes.
5 mins now still the same
Then there is only one way. You will have to hard reset it. But this will wipe all the data. If you are okay with it then revert back. I will guide you through it.
yes i am ok to go back to factory settings
Press the power button and both volume keys for several seconds. The computer screen will eventually blink off. Continue to hold until you see the Android recovery logo and the large Start selection at the top of the screen. - See more at: http://www.tech-recipes.com/rx/28928/google-nexus-7-tablet-hard-reset-or-reboot/#sthash.Tc1fI5Fy.dpuf
Should i give you a link to a video tutorial?
And check the steps from 1:43 min.
Please the solution positively. Revert back if you have any query.
Please rate the solution positively. Revert back if you have any query
I folloed the vidio, reset and restarted it the same only now I presume all my data has gone
Yes the hard reset wipes all the data.
but i still dont have a reboot
Are you still stuck at google logo screen?
Did you follow all the steps as described in the video?
Once again do the reset by these steps:
1. Press the power button and both volume keys for several seconds. The computer screen will eventually blink off. Continue to hold until you see the Android recovery logo and the large Start selection at the top of the screen.2. Move the volume keys up and down to see the menu selections. If you don’t want to factory reset, you can try to Power down or to Restart bootloader from these selections. The power key will select the option.3. If you are forced or desire to factory reset and wipe the device, select Recovery Mode. Your device will reboot. This reboot will be much slower than normal.4. When you see the Android with red triangle, hold the power button down and press the volume up key until the wipe data/factory reset option appears. Press the power button to select it. Remember that this will erase all the data on your device.5. With the volume keys select Yes – erase all user data and again press the power button to select this option.
i have done it twice, the only difference between the vidio and my nexus is i do not have the google colours in the form of a cross, I have them in the form of colored balls
If still you are stuck there is some serious problem with the flash program of your phone which will need a reprogramming.
Is your device still under one year warranty period?
no expired five weeks ago
Then you will be charged for getting it reprogrammed. Contact the manufacturer.
Why did you rate it as bad service. I tried everything that could have been done.There is the problem with the software and only the manufacturer can program it through legit flash EEPROM. Please rate it positively. Thanks. Regards Nathan.