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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9705
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a kindle paper white which has just stopped working.

Customer Question

I have a kindle paper white which has just stopped working. It started by first not being able to be turned off then whilst reading the page just went white. Now you can get the first screen but it is totally unresponsive. I have tried plugging in the charger but it is still unresponsive.
Submitted: 3 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 3 years ago.

Hi Elizabeth,
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue with your Kindle.

This could be a glitch in the software and the Kindle needs to reboot, lets try and force a reboot >
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then check to see if it works properly...

Please let me know if this does not work and we will continue troubleshooting this issue.
*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Hi Randy,


Brilliant, it is working again. Obviously, I had not held the button down long enough. I will remember this if it happens again.


Many thanks.



Expert:  *ElectronicsTech replied 3 years ago.
Thats great!
Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 3 years ago.

great help. Your help was spot on and I would use your service again if I had a problem. Thank you.


Expert:  *ElectronicsTech replied 3 years ago.
Your welcome. I am glad to hear that!

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