Hi Mark, My name isXXXXX will assist you.I am sorry to hear that you are having this issue.This could be a bad sd card, we will need to check a coupple of things to see. Try this please, remove the battery and then the sd card. Then hold the power button down for 20 seconds. Then reinsert the battery and then the sd card. Then hold the power button for 10 seconds. Then go to settings, then tap on more or scroll to Storage, Tap on Storage then scroll to sd card and let me know the available memory please.
After I entered my card details the website would not accept my email address - it said it had been used before so I could not go any further with my request.
I ended up solving the problem myself.
Now today I see I received an email from you last evening.
Your advice was corrrect but the website let us both down.
How do we deal with this?