How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TV-Tech1 Your Own Question

TV-Tech1
TV-Tech1, Technician
Category: Electronics
Satisfied Customers: 5316
Experience:  30 years servicing Tellys
26807325
Type Your Electronics Question Here...
TV-Tech1 is online now

Good Morning Kind & Knowledgeable Technical Person. I have

Resolved Question:

Good Morning Kind & Knowledgeable Technical Person.
I have a BD32EO digital TV
Model LE32R73BD
I wish to retune the set but of the five options from MENU the forth one down 'CHANNEL' is greyed out and the cursor jumps it.
I had this problem once previously and I believe that there is a way of getting into the factory rest screen which worked on that occasion.
I believe that the code is INFO MENU MUTE POWER but I do not remember how this is applied. (idiot!)
I would be very grateful if you can give me some guidance.

Cheers

Mike Whittome
Submitted: 3 years ago.
Category: Electronics
Expert:  TV-Tech1 replied 3 years ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.

 

the forth one down 'CHANNEL' is greyed out and the cursor jumps it.

 

That's usually because your TV is set to one of the video inputs, like HDMI 1 or 2, or Video or Component 1 or 2.

 

Use your SOURCE button on your remote to select TV, which is your TV TUNER. Then it will light up and give you access to it.

Customer: replied 3 years ago.

Thank you for looking at my problem.


As you instructed I have ensured that the 'TV' mode was selected on the remote. The problem is still present - i.e. CHANNEL was greyed out and inactive.


 


For information I tried the other four settings DVD CABLE STB VCR and on none of these was I able to open the MENU at all.


 


Also out of curiosity I tried this all again with the aerial connected direct to the set and not through the Video, with exactly the same results.


 


Perhaps you have some further thoughts.


 


Cheers


 


Mike

Expert:  TV-Tech1 replied 3 years ago.

'TV' mode was selected on the remote I tried the other four settings DVD CABLE STB VCR and on none of these was I able to open the MENU at all.

 

That tells your remote control WHAT device you want to control

 

Set it back to TV to control the TV set. THEN, look for your INPUT button or SOURCE button and press that to switch your input to TV (tuner). That's the one that lights up the Autostore/Channel Scan setting in your TV's menu

 

. Look at this picture, on the left it gives you the buttons to push sequentially, then on the right it shows the menu, and the two most important settings to select to get your TV to scan and store channels on your TV set.

 

 

Any questions, use your Reply button on Just Answer to continue, ok?

 

Customer: replied 3 years ago.

Good Morning,


 


Thank you for your second email yesterday.


 


Unfortunately the instructions did not do the trick. After I pressed the SOURCE button I got a message EXT1, on pressing it again it changed to EXT2, abd then again back to EXT1 and the EXT2. Meanwhile I was unable to control the Set and there was no picture; only a message in centre of screen NO SIGNAL. I had to switch off and start again to recover the picture, I could only restart using the ^ to the right of MUTE. The POWER button seemed to have lost control.


 


However, panic not, I have found the solution! The D.MENU button produces a similar set of five options to the MENU. With this we get the necessary commands to retune. All is now working well.


 


Good to have been talking to you.


 


Mike

Expert:  TV-Tech1 replied 3 years ago.
Ah, you must have pressed the TV/DTV button on your remote previous to our conversation, setting your TV tuner to the Analogue tuning we haven't used in years. It's odd you lost control of the power button too with the analogue tuning. Keep an eye on that behavior of your TV..it may be a main board issue.

But for now, the Digital Menu does seem to have found the correct Digital TV signals we've been using for a couple years exclusively.
TV-Tech1, Technician
Category: Electronics
Satisfied Customers: 5316
Experience: 30 years servicing Tellys
TV-Tech1 and 2 other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions