Welcome to justanswer.
Have you tried the hard reset.
To complete a Factory Reset follow these directions:
This will erase the data saved on phone memory. But the content saved on your memory card will not be lost.s long as you have a Google account synced to your device, your contacts, calendar, etc. will be re-synced to the device after you run the initial setup again as long as you sign in with the same Google/Gmail account (as long as they were synced previously). Any apps you have paid for, you can get back after you reset the device by opening the Play Store, pressing Menu on the phone and choosing "My Apps"
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Cheers. Regards Nathan.
Hi I did the factory reset but hasn't worked.. its still stuck on the samsung screen.
I haven't tried the hard reset.. what is that?
This will reset your settings.
And if there are any software related issue other than firmware, that will be removed by hard reset.
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