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KevinWhiteJA
KevinWhiteJA, Technician
Category: Electronics
Satisfied Customers: 956
Experience:  Working since 15 years
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lost the sound on my tv what can i do to get it back

Resolved Question:

lost the sound on my tv what can i do to get it back
Submitted: 2 years ago.
Category: Electronics
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me the make and model number of your TV

KevinWhiteJA :

and how old is it ?

Customer:

Hi ,its a sanyo CE42LD33/8 not sure how old i think 6 years old

KevinWhiteJA :

ok thanks

KevinWhiteJA :

have you tried connecting a headset and check if you hear any audio from that ?

KevinWhiteJA :

and have you unplugged all the cables from the back and plugged it back ?

Customer:

yes have tried disconnecting the cables, dont have a headset to test it.

KevinWhiteJA :

OK, the picture is absolutely fine ?

Customer:

yes no problems with the picture at all.

KevinWhiteJA :

and no flashing lights ? I mean everything else seems to be fine apart from the sound ...is that right ?

Customer:

thats correct everything else is fine.

KevinWhiteJA :

OK, what all is connected to this unit ?

Customer:

nothing it has built in freeview but nothing else is connected to it apart from the arial.

KevinWhiteJA :

OK, the problem is with the Audio IC inside the unit that will need replacement

KevinWhiteJA :

are you looking to repair it yourself ?

Customer:

well not really unless its very simple to do

KevinWhiteJA :

OK in that case you can contact the manufacturer and get it repaired

KevinWhiteJA :

You can call them at 0871(NNN) NNN-NNNNto book a repair

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

ok thanks

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

KevinWhiteJA, Technician
Category: Electronics
Satisfied Customers: 956
Experience: Working since 15 years
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