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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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television said check aerial which did now have lost all channels

Customer Question

television said check aerial which did now have lost all channels when trying to retune have only got from pick 11 when trying to get any other channel ie 1/2/3 4 etc jumps to 11
Submitted: 3 years ago.
Category: Electronics
Expert:  Shahid replied 3 years ago.
Hello, my name is Shahid, I'll be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Was this TV working fine with the same aerial?
- Can you please get me the mode number written on back of TV?

Perhaps I would be able to figure out the issue.
Thanks.
Customer: replied 3 years ago.

UE42F5300

Expert:  Shahid replied 3 years ago.
Thanks for the info.

Have you tried to Reset TV to restore default settings then retune channels?

Customer: replied 3 years ago.

have tried everything will now forward to Samsung - sorry you could not help me

Expert:  Shahid replied 3 years ago.

Its Ok, I didn't get the info in question as what have already been tried that is why asked about resetting TV.

Good luck!

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