Hello. My name is XXXXX XXXXX I will be assisting you today.
you are not able to sign in to google account on what application.
is it gmail google+ or others
As I said, it's my Nexus 7 tablet. Nothing Google works, no updates, not able to access internet on any app on tablet. No Google play, and etc. Just comes up with "Connection timed out" so I can't access Google assist to help.
are you able to connect to the wifi router and browse other websites fine?
According to the Settings app, wi fi router is connected and excellent signal strength I am at home and using main router). I am not able to browse any websites on the tablet - it's like it's frozen.
that means its connected via wifi 802.11 but unable to communicate with the dns server to access internet.
hold down the power buttom on the nexus for 5 to 10 seconds
let the power be turned off
No. I've tried this a couple of times - it makes no difference.
connect the power adapter back and let the router boot it will take 2 mins to boot too.
then try connecting
let me know if that helps
OK. Should I turn it off before doing this?
turn off the nexus tab first and then the router, after few mins plug the router power on and wait for 2 mins till it boots up then turn the nexus tab and try to connect and surf the internet.
That seems to be OK now. Thank you.
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