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Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
Sorry but I am not technical and don't understand your answer, the phone is connected to the internet through a normal household modem and roaming via my phone service provider when I leave home, in simple terms what do I need to do? Best regards
Dear XXXXX, as l wasn't happy with the delay in getting your reply to my message and also as your first response was far too technical for a layman like me l decided to request a full refund of my £22-00 fee this was done today 1-4-14 at 16-10 GMT, I needed simple .instructions on what to do.l ask for this refund in line with your advertised promise, for the record my
modem is WiFi and the WhatsApp is on my smart phone,please confirm that l will get my full refund best regards XXXXX XXXXX await your reply.