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Hi,Thank you for using Just Answer my name is Carl and I will help with your question.I am afraid but I think you will need to send the keyboard away for repair, would you like to attempt repair yourself?
If the keyboard is brand new I would suggest you send it back for repair.
It sounds like a power supply faulty with the internal power supply if it was not new I would suggest a few things to turn but on a new keyboard you will be better contacting the supplier
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