Hi, my name isXXXXX will assist you.
Try this please, remove the battery and power cord. Then hold the power button for 60 seconds. Then reinsert the battery and hold the power button for 10 seconds.
Let me know what happens please,
Okay giving it a go now
it came on and went off nothing came up on the screen
ok, try this while pressing the power button repeatedly tap the f2 button.
press the power button and release and then tap the f2 several times for about 10 seconds.
Power is on but its not booting up
okay, is the screen still black?
Yes it is
okay, try this press power and release then press F4 repeatedly to try and access the Samsung Recovery Solution
Nothing is happening
okay, unfortunately this sounds like a screen failure or an hard drive failure. If you have an external monitor you can rule out the screen.
I don, t have an external monitor but I could try and connect it to the tv with hdmi cable to check??
yes, that will be good.
No signal from the laptop to tv
okay, unfortunately then you are experiencing a hardware failure. To fix this problem, you need to have your notebook serviced.
Okay thanks for your time
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