I have tried the second method as there does not appear to be a removable SD card, still no luck can you suggest something else
There doesn't appear to be a re-set button and therefore I give the three numbers appearing on the base of the device-
I assume No.1. is the serial number and be grateful for your further help
Hello again Todd,
This seems to have done the trick .The screen is showing TomTom One IQ Routes and is still attached to the computer via the USB lead assume it is updating?