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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11255
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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When I turn my TV on now I get a bright blue screen with the

Customer Question

When I turn my TV on now I get a bright blue screen with the HDML1 box in the top left hand corner. The screen used to show No signal/searching for signal. I would press SKY on my SKY remote and the picture and sound became active. The screen now stays blue with no sound or picture. I have to use a combination of Samsung and SKY remotes.
Can you please help?
Submitted: 3 years ago.
Category: Electronics
Expert:  Shahid replied 3 years ago.
Hello, my name isXXXXX be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get me the model number written on back or side of your TV?

Thanks.
Customer: replied 3 years ago.

Model no: PS50B430P2WXXU

Expert:  Shahid replied 3 years ago.
Thanks John for model info.

- Have you tried to unplug TV and Sky box power cords from wall outlet for 10 minutes to reset, replug back in, turn them On and check?
- Also, have you tried another video source in HDMI input of TV instead of Sky Box to confirm that HDMI input of TV is working fine?

Shahid and 3 other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

I haven't but will try now

Expert:  Shahid replied 3 years ago.

OK, please reply back how it worked.

Thanks.
Customer: replied 3 years ago.

Shahid,


Thank you. It is working fine now.


John


 


 

Expert:  Shahid replied 3 years ago.
John,

Glad to know all is well now.
Have nice time!


Shahid.