How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11695
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

When I turn my TV on now I get a bright blue screen with the

Customer Question

When I turn my TV on now I get a bright blue screen with the HDML1 box in the top left hand corner. The screen used to show No signal/searching for signal. I would press SKY on my SKY remote and the picture and sound became active. The screen now stays blue with no sound or picture. I have to use a combination of Samsung and SKY remotes.
Can you please help?
Submitted: 3 years ago.
Category: Electronics
Expert:  Shahid replied 3 years ago.
Hello, my name isXXXXX be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.

- Can you please get me the model number written on back or side of your TV?

Thanks.
Customer: replied 3 years ago.

Model no: PS50B430P2WXXU

Expert:  Shahid replied 3 years ago.
Thanks John for model info.

- Have you tried to unplug TV and Sky box power cords from wall outlet for 10 minutes to reset, replug back in, turn them On and check?
- Also, have you tried another video source in HDMI input of TV instead of Sky Box to confirm that HDMI input of TV is working fine?

Shahid and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

I haven't but will try now

Expert:  Shahid replied 3 years ago.

OK, please reply back how it worked.

Thanks.
Customer: replied 3 years ago.

Shahid,


Thank you. It is working fine now.


John


 


 

Expert:  Shahid replied 3 years ago.
John,

Glad to know all is well now.
Have nice time!


Shahid.