Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in.
It still doesn't work hence the bad rating.
Thank you for trying
I'm sorry. I understand but I have spent £28 pounds with no result. I am not happy.
I do not want to affect your job. But I did not want to spend £28 to no purpose. I'm sure your advise is the best but my printer still does not work.
I have now mended the printer. The carriage was blocked at the right by the device which goes under the cartridges when they are parked. I had to get my hand inside an move it back into place. I suspect your reply, while I did not see this particular problem, gave me the confidence to try this. Can I therefore change my rating to "satisfactory" and pay the £28.
Thanks for your help.
Printer is still working, fingers crossed. Thank you for your help. I have no more questions at the moment. Do I need to do anything else?
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