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hi, thank you for using JA:
Can you give me the model number of your device?
One moment please
Ok, I have tried to locate the device with this model number : "
But I could not find anything, could you please recheck the model number?
It should be something like "Panasonic DMR-XXXX"
model number is DMR_EX77EB we can turn it on but can not get playback or delete on it can you help
Thank you for your reply
Yes, as long as it's a bad configuration or software related problem, I can help to solve it.
Can you tell me when has the problem started?