I have just purchased from Amazon a KindleFire HDX *.9", HDX Display,Wi-fi,16 GB-Ele tronics B00D3UMEHQ : 948719027860. This arrived last Tuesday 22April. Having opened the package, I got it working. I tried the first operation - connecting to my broadband router on the Talk Talk operator. not being very technically skilled I experienced difficulty, and finally gave up to try later. or ask my more experienced friend . So I switched off my new Kindle Fire. Later, I thought to try again, but the Kindle would not turn on at all. I wondered if it needed charging. I connected the USB and the charging plug. The device registered an approximately 2mm red line on the battery. So I did put it on charge for a few hours. Now I can get no response of any kind from the device. my questions are,1) did I close down incorrectly in the first place and inadvertently lock the device? 2) Have I damaged the device by charging when it was not needed? I did try pressing down the 'on' button for 20 seconds, but this did nor release it. I would be grateful for your advice. Thank you, ***** ***** *****@******.*** phone XXXXXXXXXXX
Thank you Todd. I have tried all your suggestions but with no succesful effect I'm afraid. The first one I tried 5 times in all. the others once. I do find the'power on' switch small and fiddly. The ordinary old kindle I already have has a slide switch. I would welcome any other suggestions you may have. Thank you. Nina
Thank you for your reply and sorry for delay, I was offline.
If none of the previous solutions works (the most important troubleshooting steps), I have good and bad news for you (please don't shoot the messenger).
Bad news is that your Kindle is defective. I have provided you with the all troubleshooting steps for resolving this kind of issue (resetting the software, force reset, USB charging). Unfortunately there is an hardware issue on the device that software troubleshooting can't resolve.
Good news is that your Kindle is still under Amazon warranty. You have to contact Amazon warranty support service at 0800(###) ###-####(or 0800(###) ###-#### ***** order to receive a new Kindle for free. The returning shipment should be free as well.
There is an option that Amazon calls you. Please follow the steps below:
1. Go to the page below - click here. Log in using your Amazon account information.
2. Select Kindle > Kindle Device (or Troubleshooting my Kindle) > Problem with my Kindle > My Kindle is damaged or Kindle is frozen/unresponsive
3. Click Phone - Call us
4. Enter your number and choice "Call me now" or "Call me for 5 minutes".
Sorry I could not be of any more assistance, but there is a hardware issue that can't be resolved online.
If you are not satisfied with my personal service (my effort to help) or you need more information please do not rate my answer negative BAD service or POOR service that will result in a permanent negative feedback on my record (very damaging for me). Reply to me using "Reply to Expert" button (just reply "Please refund my deposit") and I'll connect you with our refund office (your deposit will be refunded).
Thanks Todd, you were great. I'm sorry your excellent advice was, on this occasion unsuccessful. You have confirmed what I rather wondered, that the device itself is faulty. I will get on to them at Amazon straight away. many thanks