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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35268
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I opened a Microsoft account and by mistake I put my dob in

Customer Question

I opened a Microsoft account and by mistake I put my dob in wrong. When I wanted to use it to get an app it said I needed parent's permission. Could I set it up again?
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.

Hello June! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Does it give you any option when showing that you need parent's permission?

 

Do you have windows xp, vista, or 7, or 8?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
I got a windows phone and this is where I tried to create a Microsoft account. When I try to download an app it says you need a parents permission. The only 2 options it gives you are 'parent sign in' and 'cancel'
Expert:  Viet - Technician replied 2 years ago.
And you do not want to use another microsoft account?

Are you on a windows or computer now?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Thank you
Customer: replied 2 years ago.
My phone is a windows phone and I am using an iPad at the moment
Expert:  Viet - Technician replied 2 years ago.
When it gives you 'parent sign in', can you please sign in your other microsoft account (hotmail / outlook / live email address), and confirm, then see if it works? Thank you
Customer: replied 2 years ago.
I have just tried and it is saying the email or password XXXXX XXXXX
Expert:  Viet - Technician replied 2 years ago.
Do you remember your exact password XXXXX the microsoft account? Please reset the password XXXXX website: https://account.live.com/ResetPassword.aspx

If needed, just create / sign up for a new one at http://outlook.com/

Thank you
Customer: replied 2 years ago.
Thanks
Expert:  Viet - Technician replied 2 years ago.

You're welcome. Please take your time.

 

(Note: if you need to sign up a new account, and if you cannot sign up or sign out at the website http://outlook.com/

, then click on the website https://login.live.com/logout.srf first, then lick on the website http://outlook.com/ again, then sign up.)

 

And if there is still any issue, don't hesitate to contact me again, so I can help further.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

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