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Hello Maureen! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you have windows xp, vista, or 7, or 8, or mac computer?Have you tried to sign out the new email address, then sign in your old email address? If there is login/password XXXXX can you reset your password XXXXX the login page?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,