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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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In attempting to reset my password XXXXX seem to fail after the

Resolved Question:

In attempting to reset my password XXXXX seem to fail after the first hurdle . I put in my password XXXXX sign in. But your reset instructions say to click the account tab. I cannot find an account tab anywhere on the E bay page, Where is it? so that i can go to the personal information link and the edit link and so on.
I am distreessed as al I keep getting is to get to the stage where The e mail or text choice of contact follows.
I cannot seem to contact E bay stamps with my original password XXXXX so have missed out on buying several auctioned stamps
Please help .. hardyfrank account
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.

michelleclive :

hello. My name is XXXXX XXXXX I will be assisting you today.

michelleclive :

Let me know when you are ready.

Customer:

I am ready

michelleclive :

do you remember the user name login email address to your ebay account.

Customer:

Hardyfrank

michelleclive :

let me know if i can remote connect to your computer and work on solving your issues while you watch.

Customer:

I have no idea how to remote control a computer.. i am [poorly literate on computers

michelleclive :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

michelleclive :

 


Click here for remote access


 

Customer:

Where are these buttons or symbols Join Run/allow on th computer?

michelleclive :

once you click on the link you will see join button on the top page it might be on your next tab on the top

michelleclive :

if that finds you difficult then click here

michelleclive :

install teamviewer and let me know the 9 digit code and 4 digit password XXXXX get on the screen

michelleclive :

are we still there?

michelleclive :

please let me know if you find any problem in following the steps.

Customer:

This is hopeless I cannot get the 9 digit code as thaey sy teamviewer instaklation could damage my computer!

michelleclive :

no problem you can forget the teamviewer

michelleclive :

i am already connected to your computer

michelleclive :

i need your permission to control the mouse

Customer:

Go ahead

michelleclive :

Thanks

michelleclive :

Problem fixed using remote access.

michelleclive :

Please click on the smiley below to rate my service

Expert:  michelleclive replied 3 years ago.
Fixed
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5250
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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