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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4665
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Our samsung UE40F6500SB model keeps flicking on and off with

Customer Question

Our samsung UE40F6500SB model keeps flicking on and off with SMART sign flashing for a split second, any ideas please
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.

Customer:

Hello. My name is XXXXX XXXXX I will be assisting you today.

Customer:

let me know when you are ready.

JACUSTOMER-yfhap90s- : Ready
Customer:

what all connections you have on the tv

JACUSTOMER-yfhap90s- : Scary lead pover lead sky lead
JACUSTOMER-yfhap90s- : That's scart
Customer:

unplug the power cable from the tv

Customer:

leave the tv unplugged for 3 mins

Customer:

there is a power button on the tv press and hold the power button for 30 seconds without connecting the power cable.

JACUSTOMER-yfhap90s- : done TV makes a clicking noise
Customer:

did you remove the power cable from the tv

JACUSTOMER-yfhap90s- : yes
Customer:

there is a power button on the tv press and hold the power button for 30 seconds without connecting the power cable.

Customer:

once this step is done re check all the cables attached to the tv must not have a loose contact.

Customer:

at the end connect the power cable and let me know the status of the tv flickering.

Customer:

you may have to unplug and replug all the communication cables to the tv to make sure they are connected and inserted to there respective ports correctly.

JACUSTOMER-yfhap90s- : Still clicking and flickering
Customer:

how old is the tv

JACUSTOMER-yfhap90s- : all cables are firmly connected
Customer:

how old is the tv

JACUSTOMER-yfhap90s- : nearly 6 months
Customer:

The tv has a power supply voltage problem are you using a power regulator or it connected directly to the wall socket

JACUSTOMER-yfhap90s- : No no direct into wall
Customer:

okay

JACUSTOMER-yfhap90s- : plug in direct now and no difference
JACUSTOMER-yfhap90s- : its sounds like a micro switch is not connecting at the back
Customer:

which micro switch

JACUSTOMER-yfhap90s- : not sure that is the noise it is making
JACUSTOMER-yfhap90s- : I have unplugged the power lead again
Customer:

micro switchs are the small push buttons

Customer:

which one you are referring to.

JACUSTOMER-yfhap90s- : not sure I have not removed any cover at the back
Customer:

dont remove the cover it will void warranty

Customer:

as per the flickering and noise interference it looks like there is a problem with the power supply unit inside the tv

Customer:

A service call is required.

JACUSTOMER-yfhap90s- : ok will that mean returning to the supplier
Customer:

no i will provide you a number of Samsung call them and schedule a service call to get the unit replaced or repaired.

JACUSTOMER-yfhap90s- : do we still have to pay for your service
JACUSTOMER-yfhap90s- : Ok thanks do we pay for your service
Customer:

Sir we are a premium service provider and in case of hardware faults we cannot suggest a fix online so that is the reason i am providing you the company warranty service contact to get this fixed.

Customer:

I hope you understand.

JACUSTOMER-yfhap90s- : ok can we have the number please I am sure we can claim it back as the equipment is under warranty
Customer:

sure will do provide you now give me a minute to pull the number

JACUSTOMER-yfhap90s- : ok
Customer:

Technical Phone Support



UK - 0330 SAMSUNG (726 7864)
EIRE - 0818 717100
Overseas - +44 (0)1932 454358


0330 numbers cost the same as calling a landline.


 


Opening hours:
Monday - Saturday | 9am to 6pm
(including bank holidays)

Customer:

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below. If you have any question feel free to ask.

Expert:  michelleclive replied 2 years ago.

Thank you.

Expert:  michelleclive replied 2 years ago.
UK - 0330 SAMSUNG (726 7864)
EIRE - 0818 717100
Overseas - +44 (0)1932 454358
0330 numbers cost the same as calling a landline.

Opening hours:
Monday - Saturday | 9am to 6pm
(including bank holidays)

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