How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4981
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

I have a Galaxy S3 phone that will not switch on. The screen

Resolved Question:

I have a Galaxy S3 phone that will not switch on. The screen remains black, the led does not come on, nothing works.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.

michelleclive :

Hello. My name is XXXXX XXXXX I will be assisting you today.

michelleclive :

how old is the phone?

michelleclive :

When you connect the charger to the phone and power on the adapter you must get a charging battery display on the phone after 30 seconds and you do not have to turn on the phone for that if you do not get a battery charging display on the phone screen that means your phone is dead.

michelleclive :

If the phone is in warranty under one year then you can call Samsung service center and get the phone repaired if its under warranty.

michelleclive :

If the phone is out of warranty you can get the phone repaired from the phone repair service center in that case.

michelleclive :

let me know if you have any question i will be happy to answer.

Customer:

I understand the phone is dead ie not working and that is why I have asked the question how to get it working again. I know I can send it to the phone repair service centre. I want to know how I can get it working.

michelleclive :

if the phone is dead that means it has a hardware problem the phone needs to be opened and get checked which part of the main board has a problem and that can be checked by a phone repair technician.

michelleclive :

we can only identify and fix any prone related settings problem if the phone comes on with a display.

michelleclive :

We can only identify hardware problems if any by certain steps however it cannot be fixed till its repaired, it has many components on the main circuit board which has to be checked by a phone repair technician and identify the bad part and replace it.

Customer:

I am aware of this. That is why I am trying to find more information about how I can repair it.

michelleclive :

please tell me the area you live i can look for a repair technician close by and you can visit them.

michelleclive :

how old is the phone?

Customer:

Newcastle upon Tyne

Customer:

22 months

michelleclive :

please allow me 2 mins i will pull some repair shop addresses and will provide you the same.

michelleclive :

Here are few repair shop address and phone numbers near your area

michelleclive :

1. Credit Report Available Fones Tek Ltd
Phone07786 305 789
High Street, Gosforth, Newcastle Upon Tyne, Tyne And Wear, NE3 1HE
Mobile Phone Repair



2 Advancetech
Phone:0191(NNN) NNN-NNNNbr/>98 Clayton Street, Newcastle Upon Tyne, Tyne And Wear, NE1 5PG
Mobile Phone Repair



3.Phone Palace
Phone: 0191(NNN) NNN-NNNNbr/>15 Nun Street, Newcastle Upon Tyne, Tyne And Wear, NE1 5AG
Mobile Phone Repair



4. The Fone Shop
Tel: 0191(NNN) NNN-NNNNbr/>41, Warton Terrace, Newcastle Upon Tyne, Tyne And Wear, NE6 5LS
Mobile Phone Repair



5. Mobile Mania
Tel: 0191(NNN) NNN-NNNNbr/>Unit 49, Grainger Arcade, Newcastle Upon Tyne, Tyne And Wear, NE1 5QF
Mobile Phone Repair



6. Mobile Tech
Tel: 0191(NNN) NNN-NNNNbr/>Unit 5, The Killingworth Centre, Newcastle Upon Tyne, Tyne And Wear, NE12 6YT
Mobile Phone Repair



7. Mobile Phone & Computer Repair
Tel 07557 149 998
1, Cross Street, Newcastle Upon Tyne, Tyne And Wear, NE1 4XE
Mobile Phone Suppliers

michelleclive :

Feel free to ask if you have more questions.

michelleclive :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, please provide a rating by clicking on the smiley below.

michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4981
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions