Hi Karl, My name isXXXXX will assist you.I am sorry to hear that you are having this issue. Try this on each of the handsets please>
PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.
Please let me know if this does not work or if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!
Hi randy unfortunately this did not do anything mate
To enable your handset to communicate with the PC, the Gigaset QuickSync program must be installed on your PC (free to download at gigaset.com/hq/en/cms/PageQuickSync.html).
The firmware-update of handsets is only supported by Gigaset QuickSync for Windows. The Gigaset QuickSync for MacOS supports only the firmware-update of the SL910H.
Please make sure that you use the USB cable to connect the handset that you want to update, as updating via Bluetooth is not supported!
If your handset is updatable and your PC is connected to the Internet, Gigaset QuickSync will automatically check for new firmware at least once a day, and if it is available it will prompt you to update your handset. You may disable this feature by unchecking the “Check Internet for new firmware and notify if update is available." checkbutton on the Settings - Firmware... page. It can also be disabled via the appropriate checkbox when Gigaset QuickSync prompts you to update your handset.
You can always trigger the facility to check the Internet for new firmware manually:
This launches the firmware update. The update process can take up to 10 minutes (not including the download time). Do not interrupt the process or remove the USB data cable. The data is initially loaded from the update server on the Internet. The amount of time this takes is dependent on the speed of your Internet connection.
The display on your phone is switched off and the message key and the talk key start flashing. Once the update is complete, your phone will automatically restart.
hi Randy tried the firmware update even borrowed a windows machine to do it but still no luck
okay, does the battery indicator show on any of the handsets?
Hi Randy done as asked and phones will not register all of them come up no base. when the phones are in the cradles they appear to be charging.
When I press the the paging key on the base station nothing happens i have checked the power supply and it is ok
okay, unfortunately that sounds like the base has failed and will need to be replaced.