that is absolutely true. a 3rd party won't move the bt junction box
the reason for the same is that it has internal wiring and if there is any damage, it will interrupt your bt services
further, door installer would not be aware of the wiring circuits and how it needs to be moved
my suggestion would be to get a lift and shift engineer visit arranged from BT
this would be a chargeable visit
you need to call at 0800800150 to get the same arranged
let me know if you have any other questions
please click on a smiley below if your question was answered; else let me know and i will assist further
The door installers said I would need Open Reach to remove the junction box, can you arrange this? Do I need it? I beleive you may have been charging me for two lines, could that be the position?
you will have to call at BT 0800800150 who would then arrange an openreach engineer visit
they would come and remove junction box and relocate and install it at another point
let me know if you have any more questions
I have arranged a visit by Open Reach. Thank you
great..they will have the junction box shifted
you may also get other wirings or extensions in the property changed once they visit
The lady on the phone queried why I had given my card number to you as she said it is only asked for when work is done?
the details on just answer must have been taken for your subscription with just answer
so that from nowone whenever you use just answer you do not have to enter the details each time
What is just answer?