Hello. My name is XXXXX XXXXX I will be assisting you today.
Let me know when you are ready to chat.
Ready anytime Michelle.
you have the phone handy right now
check the volume button on the left hand side and increase the volume to to top
that increase the phone volume and not the headset or when you are on call
all you have to do is call on this phone from a different phone and receive the call.
once you are on active call then you hit the volume up key few times to increase the call volume of the phone
your incoming call volume is set to low that is why you are not able to hear the caller but the caller can hear you
there are two different thing one is your phone volume which you can increase and decrease offline when you are not on call for example ringtone and audio however increasing the volume only work for incoming calls to hear is when you are on active call and then you can increase or decrease your listing volume.
I hope i was able to make you understand how to do the steps.
let me know if you have any question.
I have just got a friend to call me, i tried turning up the volume button as you said, but this is already at its max (7) again i could not hear my friend but she heard me.
that means its not a volume problem
this is not a touch or an android phone is it,
What i have now Michelle is i phoned my friend from the phone and i got no ringtone at all just like the line was dead, but my friend could still hear me.
i think the phone has a firmware problem
how old is it.
should the key volume be set at the max as well. The phone is 7 years old
use the up arrow when you are on call and check if that works
No change when i do this. could i have changed a setting by mistake, i have been trying all sorts since this problem started yesterday lol
you can try to set the phone to factory default and then try
its not an android touch phone
is that correct
do you want me to give you the steps to do a hard reset
all data will be lose in that case sms, phone list on the phone memory etc.
are you there
no its not a touch phone, its just a simple old phone. can i have a short time to jot down my data or would i have to do this now
no you can back up your data and then try the combination steps i will give you now
take your time
when you have backed up your phone then you try this.
remove you sim card before you enter the code that can save your sim contacts
is there anything else i may assist you.
I will give this a try. thank you
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will do thanks Michelle
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