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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I am unable to access my e-mails and I am told that my user

Customer Question

I am unable to access my e-mails and I am told that my user name or password XXXXX XXXXX Despite trying to change my password XXXXX being told that you have sent me an e-mail I have not received one.
Submitted: 3 years ago.
Category: Electronics
Expert:  nathan_mills replied 3 years ago.

nathan_mills :

Hi
Can you please specify what email service are you using for example yahoo, AOL, gmail etc?

JACUSTOMER-ujdg30dq- :

Yahoo I believe but this I understand is being changed to Bt Windows Live Mail

nathan_mills :

Sorry but this is not possible.

nathan_mills :

Email services remains same.

nathan_mills :

Go to the login page of the email id which you had initially

JACUSTOMER-ujdg30dq- :

Then it is Windows Live Mail

nathan_mills :

There is a button "Forgot password"

nathan_mills :

Click on it. then enter the details which you are prompted to like username etc

JACUSTOMER-ujdg30dq- :

where?

nathan_mills :

"Can't access your account" is wriiten below the sign in button

JACUSTOMER-ujdg30dq- :

Where is the button?

nathan_mills :

On the login page of windows live mail

nathan_mills :

CLICK HERE

nathan_mills :

Are you able to follow the steps

nathan_mills :

Please rate the solution positively.
Thanks