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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17367
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have a Samsung Galaxy Tablet GT P5210 and I used to get my

Resolved Question:

I have a Samsung Galaxy Tablet GT P5210 and I used to get my e mails on it.,but since I did a factory restore I do not get my mail on this tablet.I have tried all sorts of things but it says cannot access the server which is the new bt hub on ininity 1.can you help please
Submitted: 3 years ago.
Category: Electronics
Expert:  Pete replied 3 years ago.
Hello,
I am Pete, and I'll be happy to assist with your question.

Can you still access the internet on your Galaxy tablet?
Customer: replied 3 years ago.

Yes ican

Expert:  Pete replied 3 years ago.
Ok, great so it is connected to the internet.
Can you tell me who your internet provider is? (e.g. hotmail.com, gmail.com)
Customer: replied 3 years ago.

As I stated on the request it is bt and I have a bt hub

Expert:  Pete replied 3 years ago.
Ok, just needed to confirm that your email account ends in btinternet.com so I give you the correct instructions.


To set up your BtInternet email account on your Galaxy tablet:

1. Tap the Apps icon on your home screen
2. Tap the Email or Mail icon
3. Tap Other(POP IMAP)
4. In the relevant boxes enter your full BT email address and password
5. Tap Next
6. Enter a name for the account e.g. BT Mail
7. Tap Finish Set-up

Your email account should now be successfully set up.

Pete and other Electronics Specialists are ready to help you
Customer: replied 3 years ago.

Tried but a/c is already set up,only thing it does not do is put the mail through to the tablet

Expert:  Pete replied 3 years ago.
Can you send mail successfully?
Doe the recipient receive sent emails?
Customer: replied 3 years ago.

Only on the laptop.Can send an recieveon laptop but not on tablet

Expert:  Pete replied 3 years ago.
Ok, something may not be correct in the setup.
Please try deleting the account from the tablet and then set it up again.

Let me know if you can then successfully send and receive emails.