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Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18398
Experience:  Years of experience
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problem loading ink cartriges.loaded new colouur but carridge

Customer Question

problem loading ink cartriges.loaded new colouur but carridge moved back. how do i retrieve it to load black?
Submitted: 2 years ago.
Category: Electronics
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
What model printer is this?
.
Customer: replied 2 years ago.

Kodak esp1.2 this is my first time of changing cartridges hence slow responnse

Expert:  Freddy M. replied 2 years ago.
.
That is no problem, sometimes the carriage can get stuck.
Turn the machine off and unplug it.

Then by hand move the print head (cradle) by hand.
It should move freely, if it does not it is damaged.

Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar. Reseat the cartridge you already put in, and then replace the black.

Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and recalibrate it.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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