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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a macbook pro connected to a Kodak 1.2 printer. All

Customer Question

I have a macbook pro connected to a Kodak 1.2 printer. All has worked fine wirelessly until yesterday when the computer tell me that the printer is offline.

The wireless indicators are full for both Mac and printer (Steady blue light) and the homehub is also OK. The Mac works fine on other wireless applications.

I have bviously tried switching off both printer and Mac and going through the automatic connectioon programme on the printer, but it is still "offline" Any ideas why and what I can do
Submitted: 3 years ago.
Category: Electronics
Expert:  michelleclive replied 3 years ago.

michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please turn off the home hub and wait for 2 minutes

michelleclive :

then turn it back on and then check if the home hub , mac and printer sync back again to connect with each other or it still shows the same problem

michelleclive :

let me know the status once done

Customer:

OK done that

michelleclive :

try taking a print

michelleclive :

check if it still shows printer as offline

Customer:

OK.

Customer:

Thanks a lot.

michelleclive :

did that work

Customer:

Yes£22 seems a lot, but I've learned something; Indicator lights don't always tell the truth.

michelleclive :

please click on a smiley face below if your issue has been resolved; else let me know if you need any further assistance

michelleclive :

if you face such an issue in future, along with mac and printer also restart the home hub

Customer:

Thanks

michelleclive :

you may click on a smiley face below now to rate my service

michelleclive :

thanks for choosing just answer

Customer:

All the faces are greyed out

michelleclive :

ok let me just switch this to question answer mode

michelleclive :

please refresh this page in another 30 secs

michelleclive :

then you will be able to click

michelleclive and other Electronics Specialists are ready to help you
Expert:  michelleclive replied 3 years ago.
Please try to click on a smiley face below now.
you should be able to click now
in case you face any difficulty let me know