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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Cant access my hotmail account on my iphone 5 or iPad min

Resolved Question:

Can't access my hotmail account on my iphone 5 or iPad mini
Submitted: 3 years ago.
Category: Electronics
Expert:  nathan_mills replied 3 years ago.

nathan_mills :

Hello

nathan_mills :

What message is being shown when you are trying to sign in

Customer: Unable to verify account information
nathan_mills :

Just give me couple of minutes

nathan_mills :

Remove existing account

nathan_mills :

Start new account

nathan_mills :

when you get 'unable to verify' pop up, hit 'OK' and then SAVE and save it anyway.

nathan_mills :

Return and open the account


TURN OFF "use SSL"


hit DONE


If you get check marks, next to each field then you're done!

Customer: Yes I have done this but it then tells that this account may not be able to Isend or receive mail
Customer: now I have a box saying password ***** and looks for password ***** the outlook acvountb
nathan_mills :

Go to hotmail account Security tab and click "turn off 2 step verification".


Then recreate your hotmail account on your iPhone.

nathan_mills :

What is the status. Does the problem is still there.

Customer: No still the same way
Customer: Wahoo
nathan_mills :

Yes

Customer: wahoo! Retried and it works now may have misspelt the password ***** time round
nathan_mills :

That's great

nathan_mills :

Please rate the solution positively

nathan_mills :

If there is anything else i can help you with, then do revert back

nathan_mills and 2 other Electronics Specialists are ready to help you